Frequently Asked Questions

Everything you need to know about shopping with Mozu Doll North America.

How long does shipping take within North America?

Standard shipping typically takes 3-7 business days for orders within the United States and Canada. Expedited shipping options are available at checkout if you need your fashion pieces sooner.

What is your return policy for apparel and accessories?

We offer a 30-day return window for all unworn items with original tags attached. Please ensure items are free from makeup marks or perfumes to be eligible for a full refund.

How do I know which size will fit me best?

Each product page features a detailed 'Size & Fit' guide. We recommend comparing your body measurements to our chart, as our curated collections may vary slightly between contemporary and slim-fit styles.

Are the materials used in Mozu Doll collections sustainable?

We are committed to ethical sourcing. Many of our signature pieces utilize organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint while maintaining high-fashion quality.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.