Returns & Exchanges

At Mozu Doll North America, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return unworn items with original tags within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all Mozu Doll tags and labels remain attached and intact.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized shipping location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.